FC
Francios C
1 reviews | Active since Apr 2011
19 Oct 2020, 10:29
RAIN is the most difficult people to reach to report internet problems
I am writing this complaint to RAIN because I am very frustrated because our company internet has been really slow the past 2 weeks and to log a support ticket is the most impossible thing to do cause your dashboard is so messed up you get nowhere when trying to log a ticket from there and you can't even send an email anymore to report your faults at *** and you can't find a number anywhere to phone. So how the hell are you supposed to report a problem if you can't notify anyone. VERY DISSAPOINTING !!!!!!!
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Replies (2)
Rain's replyOfficial
19 Oct 2020, 12:00Hi Francios
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply19 Oct 2020, 12:00
Official
Hi Francios
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
FC
Francios C's updateReviewer Update
22 Oct 2020, 14:36You guys are really really bad, it is 3 days now since I wrote my complaint and no one has phoned me yet. Why is it that we the customers can't phone RAIN or even send an email for something that is wrong with your internet, you guys are hiding behind your computers just like Telkom and are afraid to face your unhappy customers. I have already cancelled my line with you guys and will look at canceling the company line also that I work for because your service really sucks !!!! You can't complain about service because there is nothing !!!!! So I would like a call by the latest tomorrow morning, if I don't get a call I will move the company I work for away from RAIN also, that's a promise !!!!!
FC
Francios C's update22 Oct 2020, 14:36
Reviewer Update
You guys are really really bad, it is 3 days now since I wrote my complaint and no one has phoned me yet. Why is it that we the customers can't phone RAIN or even send an email for something that is wrong with your internet, you guys are hiding behind your computers just like Telkom and are afraid to face your unhappy customers. I have already cancelled my line with you guys and will look at canceling the company line also that I work for because your service really sucks !!!! You can't complain about service because there is nothing !!!!! So I would like a call by the latest tomorrow morning, if I don't get a call I will move the company I work for away from RAIN also, that's a promise !!!!!