JVdS
Jaques Van der Schyff

1 reviews | Active since Sept 2024

20 Sept 2024, 16:45

Rain is terrible with after sales service

Rain is everywhere and want to sell to everyone but their after sales service is terrible. You can try and call them and they’ll never call you back. You try and log it on the rain 5G router and they never come back to you. You log it on the website and they never phone you back. The signal is terrible and is up-and-down all the time. When someone eventually phones you back they from another country and I can’t understand what you’re saying. I’m really dissatisfied with rains after sales service.

0
Replies (2)
Rain
Rain's reply20 Sept 2024, 19:40
Official
Hi Jaques,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your trouble with international calling, and we'll be in contact with you.

Regards,
rain.
JVdS
Jaques Van der Schyff's update27 Sept 2024, 16:55
Reviewer Update
Once again. Poor service!!
It’s a week later and after Rain telling me that a technician will contact me I have not heard from anyone.
I’m really not happy with this!