Rain is terrible

I would gove them a 0 star if that was an option. It all began when my rain router was ****** out of my appartment and I notified rain of this and attempted to cancel my account later within that week I get contacted by one of their representatives to tell me that I have to pay R4000 for the stollen router, and yes that is alot of money for just a router. But anyways I send the payment and proof of payment to rain, thinking everything will be sorted out, no they continued to debit my account or R625 every month for the past 3 months and I have repeatedly tried to contact them on all sorts of platforms and had no response. Eventually the representative got back to me and asked if ai had paid the R4000 to wich I rep**** yes and sent the proof of payment to the again, they then told me that my account had been canceled although I had no response about the 2xR625 that had been since debited out of my account. And untill today when I am typing this out there has been no effort to reimburse me or even actually cancel my account and stop the debit orders.

If rain reads this you better sort this out!