Rain is terrible at customer service

I’ve decided I’m going to change service providers because this has been an unbearable experience from Rain. Since the 2nd of January my network has been bad because a tower was down and till today it hasn’t been resolved. I’ve had to recharge my phone data more than usual in a month and one of the line managers said I will not be credited back on my 5G subscription. I’m exhausted and tired of calling everyday with no solution.