Rain is terrible

Dear Rain Support Team,

I am reaching out regarding persistent connectivity issues with my 5G router. Last week, I was informed that my nearest 5G tower was down and that, due to the surrounding tall buildings, I could not be connected to an alternative tower. However, my router functioned properly yesterday until this morning, when speeds dropped significantly, and the device reverted to 4G. Unfortunately, once it switches to 4G, the connection becomes virtually unusable.

Upon contacting support, I am repeatedly advised to reposition and reset the router or to allow an attempt to manually connect it to the nearest tower. However, these steps have not yielded any improvement. The issue is then "escalated," yet no tangible resolution follows.

My question to Rain is simple: If my router was functioning properly on a specific tower, who or what is responsible for disconnecting it? I would appreciate a clear and transparent explanation of why a previously stable connection is suddenly disrupted.

I look forward to a professional and technical response that addresses this concern with clarity and accountability.