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YM
Yves M

1 reviews | Active since Dec 2022

22 Dec 2022, 12:37

Rain is terrible

Terrible Service and Support...no after sales support at all...call centre is useless. Have decided to cancel my plan after two days...

0
Replies (15)
Rain
Rain's reply22 Dec 2022, 12:43
Official
Hi Yves.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain
Rain's reply22 Dec 2022, 12:44
Official
 
 Hi  Yves 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
YM
Yves M's update22 Dec 2022, 12:48
Reviewer Update
The service technician will help indeed with this but based on your service.. .this technician will get to ke in 2023 and need this person in next hour in my place..like right now
YM
Yves M's update22 Dec 2022, 12:50
Reviewer Update
What happened to a plug airplay option as that is what you are about...why must I go through all that...have rest the device like 3 times already
YM
Yves M's update22 Dec 2022, 13:09
Reviewer Update
I am at 26 Campbell Road, New Germany, Unit 16, Primrose Hill Complex and will be surprised if you have a technician that can come through like in next hour to me. Dial 16 at gate or call on ***
YM
Yves M's update22 Dec 2022, 13:24
Reviewer Update
I used only one as I needed one..so have not opened the other one as I have made arrangements for deactivation....in fact my plan now is to basically cancell everything with Rain...its totally useless to me at this stage and regret even thinking it was better...the worse experience ever...the fact that you don't even have a technician that services this place makes it even worse of an experience. I am happy to cancell all dealings with Rain and move on with life
YM
Yves M's update22 Dec 2022, 13:29
Reviewer Update
I will be packing the device into the box and kondly confirm date of collection urgently so that I have an idea of date and times and we part ways. Thank you
YM
Yves M's update22 Dec 2022, 13:53
Reviewer Update
Yes pls...kindly action with immediate effect all cancellations and arrange for collection of the devices and Sims.

I am done. Thank you


YM
Yves M's update22 Dec 2022, 14:01
Reviewer Update
Kindly indicate collection point...my office or my home.

The office is the same address that the devices were delivered to or you can also collect from home

Let me know which will be ideal so I can decide and make arrangements

Thank you
YM
Yves M's update22 Dec 2022, 14:02
Reviewer Update
The office is closing tomorrow for holidays so we will be there till 12h00 middday
YM
Yves M's update22 Dec 2022, 14:08
Reviewer Update
The office will reopen again 2nd Jan 2022...i will prefer collection is done by tomorrow. I can't bare to hold on with this package any longer as I get extremely frustrated just looking at it.
YM
Yves M's update22 Dec 2022, 14:50
Reviewer Update
Thank you for the confirmation of the cancellation and pls indicate collection point urgently...is it home or my office
YM
Yves M's update22 Dec 2022, 15:06
Reviewer Update
Thank you...am happy if you also collecting from 26 Campbell Road, The Wolds, New Germany, 3610, South Africa, Primrose Hill Complex, Flat 16. I will be home from 8h00am to 15h00pm
YM
Yves M's update22 Dec 2022, 15:07
Reviewer Update
Confirmed for Primrose Hill
YM
Yves M's update22 Dec 2022, 15:07
Reviewer Update
On the 23rd Dec 2022 between 8h00am and 15h00