LK
Lirontso K
1 reviews | Active since Feb 2018
25 May 2022, 09:23
Rain is terrible
I'm not happy with the service I received
I struggled to cancel the account
They now tell me they are an arrears paying account hold I thought it was advance paying. Pay as you use
The consultant Mbeki speaks while I'm speaking and tells me I should've read the contract properly.
Poor service because last month I struggled to call this could have been resolved
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 May 2022, 09:44Hi Lirontso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply25 May 2022, 09:44
Official
Hi Lirontso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
LK
Lirontso K's updateReviewer Update
07 Jun 2022, 17:09Hi
Even if it is in arrears the account was suspended in April so I'm being charged for a service that was not used.
The arrears excuse doesn't make sense because if the account is inactive how is it that I'm being charged.
Rain is not a contract like your advertising says therefore it doesnt have to run concurrently.
Even if it is in arrears the account was suspended in April so I'm being charged for a service that was not used.
The arrears excuse doesn't make sense because if the account is inactive how is it that I'm being charged.
Rain is not a contract like your advertising says therefore it doesnt have to run concurrently.
LK
Lirontso K's update07 Jun 2022, 17:09
Reviewer Update
Hi
Even if it is in arrears the account was suspended in April so I'm being charged for a service that was not used.
The arrears excuse doesn't make sense because if the account is inactive how is it that I'm being charged.
Rain is not a contract like your advertising says therefore it doesnt have to run concurrently.
Even if it is in arrears the account was suspended in April so I'm being charged for a service that was not used.
The arrears excuse doesn't make sense because if the account is inactive how is it that I'm being charged.
Rain is not a contract like your advertising says therefore it doesnt have to run concurrently.
LK
Lirontso K's updateReviewer Update
07 Jun 2022, 20:12How so
Are you able to show me and prove it. The account was deactivated in april so I'm not understanding what you mean by this
Are you able to show me and prove it. The account was deactivated in april so I'm not understanding what you mean by this
LK
Lirontso K's update07 Jun 2022, 20:12
Reviewer Update
How so
Are you able to show me and prove it. The account was deactivated in april so I'm not understanding what you mean by this
Are you able to show me and prove it. The account was deactivated in april so I'm not understanding what you mean by this