MS
Maxine S
1 reviews | Active since Sept 2024
02 May 2025, 13:19
Rain is taking what is not owed
We were provided with weaker signal than we paid for and have recently canceled our Rain contract after almost 3 years Rain clearly states that you pay before service, yet they have continued to debit our account even though the unit was returned and the service has been suspended. We contacted them before month end and were told no amount would be taken as we paid ahead. I read of so many similar situations with them. We were also told that no money would be refunded to us. This seems like theft from a dishonest company.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 May 2025, 15:45Hi Maxine,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply02 May 2025, 15:45
Official
Hi Maxine,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
MS
Maxine S's updateReviewer Update
06 May 2025, 11:57No rain, we paid ahead (R270.48) , and paid the beginning of the next month (R559), and we have proof. We paid on 16 August pro rata for the rest of August. It seems we are on a long list of people who have been **** to.
The agent we spoke to before months end also confirmed that nothing was owed as we paid ahead and no payment would be deducted.
ALWAYS PAY AHEAD is stated when asking if Rain can be paid in arrears and it added service will be suspended if no payment is made.
Surely the long list of people who have the same experience can't all be wrong.
The agent we spoke to before months end also confirmed that nothing was owed as we paid ahead and no payment would be deducted.
ALWAYS PAY AHEAD is stated when asking if Rain can be paid in arrears and it added service will be suspended if no payment is made.
Surely the long list of people who have the same experience can't all be wrong.
MS
Maxine S's update06 May 2025, 11:57
Reviewer Update
No rain, we paid ahead (R270.48) , and paid the beginning of the next month (R559), and we have proof. We paid on 16 August pro rata for the rest of August. It seems we are on a long list of people who have been **** to.
The agent we spoke to before months end also confirmed that nothing was owed as we paid ahead and no payment would be deducted.
ALWAYS PAY AHEAD is stated when asking if Rain can be paid in arrears and it added service will be suspended if no payment is made.
Surely the long list of people who have the same experience can't all be wrong.
The agent we spoke to before months end also confirmed that nothing was owed as we paid ahead and no payment would be deducted.
ALWAYS PAY AHEAD is stated when asking if Rain can be paid in arrears and it added service will be suspended if no payment is made.
Surely the long list of people who have the same experience can't all be wrong.
MS
Maxine S's updateReviewer Update
06 May 2025, 14:23Once again! We paid when we got the device for the rest of the month and after that we paid ahead every month. The consultant we spoke to confirmed this aftrr our contract was canceled. Ee made a mistake thinking rain would honour what they said and didn't think we would need to cancel the card to keep our money safe.
Our emails have been ignored and there is most definitely something going on at rain with so many people feeling the same way.
It's disturbing that one company can offer so many different answers and avoid their customers.
Our emails have been ignored and there is most definitely something going on at rain with so many people feeling the same way.
It's disturbing that one company can offer so many different answers and avoid their customers.
MS
Maxine S's update06 May 2025, 14:23
Reviewer Update
Once again! We paid when we got the device for the rest of the month and after that we paid ahead every month. The consultant we spoke to confirmed this aftrr our contract was canceled. Ee made a mistake thinking rain would honour what they said and didn't think we would need to cancel the card to keep our money safe.
Our emails have been ignored and there is most definitely something going on at rain with so many people feeling the same way.
It's disturbing that one company can offer so many different answers and avoid their customers.
Our emails have been ignored and there is most definitely something going on at rain with so many people feeling the same way.
It's disturbing that one company can offer so many different answers and avoid their customers.
MS
Maxine S's updateReviewer Update
20 May 2025, 14:43Follow up. RAIN has indicated it would be refunding the money it took. This was communicated to us on 8 May. Today is 20 May and their has been no further communication or refund from this company. Atrocious! I
MS
Maxine S's update20 May 2025, 14:43
Reviewer Update
Follow up. RAIN has indicated it would be refunding the money it took. This was communicated to us on 8 May. Today is 20 May and their has been no further communication or refund from this company. Atrocious! I
MS
Maxine S's updateReviewer Update
03 Jun 2025, 09:53Please email the proof of payment to ***. we have not head rain send any communication that the money was paid. Only that it would be
MS
Maxine S's update03 Jun 2025, 09:53
Reviewer Update
Please email the proof of payment to ***. we have not head rain send any communication that the money was paid. Only that it would be
MS
Maxine S's updateReviewer Update
20 Jun 2025, 10:46We keep getting messages that rain tried to contact us but the phone never rings. I would appreciate a call so we can sort this out. We have tried calling ao many times and our patience has run out.
MS
Maxine S's update20 Jun 2025, 10:46
Reviewer Update
We keep getting messages that rain tried to contact us but the phone never rings. I would appreciate a call so we can sort this out. We have tried calling ao many times and our patience has run out.