Rain is taking my money and is not providing the service the Advertised!!!!!

I am a Rain client since may 2022. The service is poor because every other day I connect to the internet and all the consultants tell me is that my tower is down. Again this morning when I woke up at 5am the internet was down and I am being told again my tower is down, they can't tell me when it will work. I called at 12:00pm today and spoke to Mogadi because Lee-Anne who called me at around 11:58 was not helpful at all. Even Mogadi couldn't give me answres as to when I will have my internet back so I asked to speak to a team leader. Sifiso Sibiya who said he was the team leader also couldn't tell me what causes the tower to keep going down and when will it be resolved. I asked him about a refund for the days/times my internet was off and he said they can't refund me for 3 days where I have unlimited internet for a full month. This is unacceptable because I do not have unlimited internet throughout the month, I pay for my internet to work consistently and I am not getting that. When I asked about cancelation than I'm told about giving a month notice. This company is not providing me with service they advertised and still expect me to pay the full amount month end. Rain staff is ***********, rude and unknowledgeable about their towers. Rain is taking my money and is not providing the service the Advertised!!!!!