RAIN IS STILL GOING DOWN THE DRAIN

I have been with Rain since 24 March 2021, and it appears that your service is getting worse, instead of better. I had no 4G or 5G signal, for most of the day on Saturday and a very intermittent signal on Sunday. Today, I had to re-boot the router 7 times already because it keeps on losing the signal. Allen Bartis, (account No. ***6) has the same router as me, and he seldom loses the signal. Have you sold me a dud that mine keeps on losing the signal? Please don’t start by informing me to move it to a window, because I live in a tent, and he lives in a wooden cabin in the same caravan park. Please find a solution or give me a more reliable router. Thank you, Erasmus Kotze.

HERE IS THE REF: No. ***, I'VE SENT 2 NOTICES AND WAITED 3 MIN & 21 SECONDS LISTENING TO ******* MUSIC. SO MAKE A PLAN TO FIX IT BECAUSE I WAS WITHOUT THE INTERNET FOR MOST OF THE NIGHT, WHILE YOUR JUNK ROUTER DISPLAYS BOTH LIGHTS ON Thursday 17th August 2023 I now have to place dates on the complaints so that I can keep track, of the number of times I’ve complained about the SAME faulty router. Instead of sending ANOTHER useless reference number. Why not send me a working router, to replace this piece of junk?