CK
Charlene K
1 reviews | Active since Feb 2011
01 May 2021, 13:34
Rain is *****ing my money!!!!!!!!
I did not have internet for a whole month but Rain took my premium. After every day of phoning Rain the issue was NOT RESOLVED!!! Then Sheldon phoned me and said that they will make up for the inconvenience by upgrading me to 5G and sending me a 5G router but I will remain on the 4G premium, now the premium went off and they charged me R590 which is NOT MY PREMIUM!!!! I WANT MY MONEY BACK!!!!!!!! THIS IS THE MOST *********** COMPANY I EVER DEALT WITH!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 May 2021, 16:19Good afternoon Charlene.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing / networks team for further assistence.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing / networks team for further assistence.
Thank you
Kind Regards
rain
Rain's reply01 May 2021, 16:19
Official
Good afternoon Charlene.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing / networks team for further assistence.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing / networks team for further assistence.
Thank you
Kind Regards
rain
CK
Charlene K's updateReviewer Update
04 May 2021, 10:39Rain said that on Saturday 1 May and still no feedback!!!!!! I want my money back!!!!!!!!
CK
Charlene K's update04 May 2021, 10:39
Reviewer Update
Rain said that on Saturday 1 May and still no feedback!!!!!! I want my money back!!!!!!!!
CK
Charlene K's updateReviewer Update
05 May 2021, 20:34ANOTHER DAY PASSED and still no feedback from Rain and yet no money paid back!!!!!!
CK
Charlene K's update05 May 2021, 20:34
Reviewer Update
ANOTHER DAY PASSED and still no feedback from Rain and yet no money paid back!!!!!!
CK
Charlene K's updateReviewer Update
06 May 2021, 09:17THIS IS ABSOLUTE BULL****!!!!!!!!! I PHONED RAIN NOW AND NO ONE HAS ESCALATED THE MATTER OR INVESTIGATED WHAT IS GOING ON!!!!!!! ALTHOUGH RAIN HAS BEEN TELLING ME FOR A WEEK LONG THEY ARE INVESTIGATING!!!!!!!!!! I WILL SUE RAIN FOR *****ING MY MONEY THIS IS BULL****!!!!!!!!!!!!!! WORST COMPANY EVER!!!!!!!!!!!
CK
Charlene K's update06 May 2021, 09:17
Reviewer Update
THIS IS ABSOLUTE BULL****!!!!!!!!! I PHONED RAIN NOW AND NO ONE HAS ESCALATED THE MATTER OR INVESTIGATED WHAT IS GOING ON!!!!!!! ALTHOUGH RAIN HAS BEEN TELLING ME FOR A WEEK LONG THEY ARE INVESTIGATING!!!!!!!!!! I WILL SUE RAIN FOR *****ING MY MONEY THIS IS BULL****!!!!!!!!!!!!!! WORST COMPANY EVER!!!!!!!!!!!