Rain is *****ing money from me

It's ridiculous that I have to keep coming to Hello Peter to get issues with Rain dealt with.

Last month I had to cancel my Rain SIM card because they no longer offer an option to move to pay-as-you-use. I was promised that I wouldn't be charged for the month of February but money still came off my bank account. I've contacted their support to have the charge reversed but they aren't replying to me. Again. I never want to deal with this company ever again!