RAIN IS SO DISAPPOINTING
I am so disappointed in Rain according to my understanding Rain it's a month to month contract if you pay you receive the services. On saturday the 18 May 2024 I paid R529 and my subscription was restored suddenly yesterday when I was working my internet stopped working when I check their website it says I balanced owed 000 then suddenly it changed to R529 payment on the 15 June 2024 but even today my internet is not working I am not able to do my work. If rain has changed it's plans why are we not notified.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
21 May 2024, 13:56Hi MamaTsontso S,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply21 May 2024, 13:56
Official
Hi MamaTsontso S,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
21 May 2024, 15:12On the 17 April I made a payment of R529 I have proof to send to you.
's update21 May 2024, 15:12
Reviewer Update
On the 17 April I made a payment of R529 I have proof to send to you.
's updateReviewer Update
21 May 2024, 15:29What frustrate me is that how do I have a balance owed for April as it mentioned but it was not there when I was paying on the 18 May 2024, If I didn't pay the service is deactivated according to my knowledge so why deactivate my service whereas I have paid.
's update21 May 2024, 15:29
Reviewer Update
What frustrate me is that how do I have a balance owed for April as it mentioned but it was not there when I was paying on the 18 May 2024, If I didn't pay the service is deactivated according to my knowledge so why deactivate my service whereas I have paid.
's updateReviewer Update
21 May 2024, 15:35So now your story is changing is no longer April but February and March. In March my service was deactivated because I didn't pay and so why pay for something which was deactivated, if Rain decided to activate the service then that's not my bill but rain. My bill is month to month as I was told if I didnt so I dont have balance brought forward so please sort out your mess. This is a day light ******* if the contract has changed from Month to month I need to be informed in writing and I should agree to the terms and conditions if that didn't happen legaly is wrong.
's update21 May 2024, 15:35
Reviewer Update
So now your story is changing is no longer April but February and March. In March my service was deactivated because I didn't pay and so why pay for something which was deactivated, if Rain decided to activate the service then that's not my bill but rain. My bill is month to month as I was told if I didnt so I dont have balance brought forward so please sort out your mess. This is a day light ******* if the contract has changed from Month to month I need to be informed in writing and I should agree to the terms and conditions if that didn't happen legaly is wrong.
's updateReviewer Update
21 May 2024, 15:45You guys are full of **** you are reaping us off and later your will tell us about terms and condition which were read to us by your consultant and suddenly you trying to make cash *** scheme nxa.
's update21 May 2024, 15:45
Reviewer Update
You guys are full of **** you are reaping us off and later your will tell us about terms and condition which were read to us by your consultant and suddenly you trying to make cash *** scheme nxa.