Rain is ******** it's customers

Rain is ******** it's customers. Once they have the money, you are on your own. Tried to submit my complaint about the lack of connectivity, through their website, and when I got submit, all I got was a flashing dot. The is no number or email address for help. There are 5 towers around me, closest is 1.06km? Surely they can't all be faulty? Unless they don't exist at all.I want my money back, this is ****************.