RAIN is robbing consumers now with their partners in India

Rain is changing to be a monster that robs people of their hard earned money and their way of doing business to let south african's speak to people from other countries to assist them when they can't. I have had my rain router for the past 24 months paying them each month on my pay day 25, on the 2nd of March I called and spoke to a gentleman and I explained to him I need the 101 router what do I do. he said don't worry i will change to billing date and you are now paying in advance and will schedule a call back on the 20 March 2024 where you will need to request for the service to be stopped and they will activate the 101 and get it delivered. i agreed and on the 15 March 2024 I received a notification that I owe and they suspended my services, why when I have paid on the 24 Feb 2024 which my next payment date should be 25 March 2024 not 15 March? I have called rain over 20 times trying to get that sorted and all i get is to speak to people outside the country that are less intrested in what iam explaining only want me to pay. I have requested them to send a message to south africa for people in south africa to call me and have not received that call back.

why is Rain taking money on the 15 March 2024 when I have paid on the 24 Feb 2024????

I have decided to let them get their money on the 25 March 2024 and they did and I called agaib few times to get it corrected and to change to 101 and have not been assisted. they suspended me from 01 April 2024 as they need money saying its due on the 01 April after a payment on the 25 March 2024. why????

why is rain only available when you need to take out rain and not when you have disputes?