RAIN is ripping people off their money

Dear Rain

I bought a Rain Sim card last year at the height of COVID and needing to work from home, and was on their unlimited package. I stay in Protea Glen, which was dubbed by them as a 5G area. I have been having problems with their network coverage as 8/10 times it would be buffering. I have laid complaints through their social media and email.

Tired of this bad network, I then on Monday 02 August went to their website to cancel the account and sim. My understanding was that this was done in order to give them 30 days notice as per their requirements. Alas, they debited my account on the 2 August, and on the 3rd of August cancelled my SIM and network. When I enquired they told me that it was cancelled and the payment was for July services. What a load of nonsense!!!!.

1. This cannot be true because when I bought and activated the SIM card last year, I paid UPFRONT, albeit, pro rated, but I paid upfront. So that means, every payment I made is for the upcoming month and not a month in arrears. 2. This is a MONTH to MONTH product with no contract. So I cannot be paying in arrears. 3. This means that I should be REFUNDED for the debit order on the 2 August 2021.