Rain is ran by ******* and Mafia

I am deeply dissatisfied with the level of service I've received. Despite paying for a 100Mbps line, my connection consistently delivers less than 20Mbps. Every time I call to report the issue, I’m told it has been escalated, yet I never receive any follow-up.

To make matters worse, I was charged twice in the previous month. I reported the duplicate debit and was asked to provide proof of payment, which I did. I was then asked for my bank statement, which I also submitted. I was again told the matter had been escalated, but despite repeated follow-ups and requests to speak to a supervisor or line manager, I was told they are based in South Africa and cannot be contacted directly.

To date, no one has reached out to resolve the matter.

If you're considering Rain as your Internet Service Provider, I strongly advise you to reconsider. The ongoing poor connectivity has been frustrating enough, but *****ing money from your customers is unacceptable. I’m now actively looking for a more reliable ISP. My patience has run out.