Rain is raining on my parade

I received a call from Rain shortly after I posted a review here on Hello Peter , however my query was still not resolved. The agent / consultant called me 3x and promised to call back , but till today no response . I called in myself around 9am today the 17/09 the consultant Erica was irritated with me when I told her that no amount of troubleshooting is helping in the case , how about they just replace the router , instead she told me the matter has been escalated to their technicians, same generic message since Monday , your matter has been escalated. Tomorrow 18/09 will be a full week that we have been experiencing No internet Connection . Rain , this is NOT ON

I received a reply from Rain shortly after leaving my review , the consultant/Agent called me 3x trying to fix the issues with my router . I was asked once again as the past 3 days to reset the router and restart it numerous times , to no avail. The agent promised to call me back but never did . This morning 17/09 I called the call centre yet again only to be told that my matter will be escalated- and everytime it gets escalated there is a 24-48 hour TAT. Rain I am seriously fed up of being shoved from pillar to post. What surprises me is that none of the different agents say the samething when logging onto my account. Can you please look at replacing this router because no one in the entire company can assist me