Hellopeter
Share Your Experience
KM
Kamohelo M

1 reviews | Active since Oct 2020

24 Nov 2025, 11:20

Rain is poor service provider

My internet stopped working the 15 of November, I notified Rain on the same day. It is now exactly a week later and the matter is still not resolved. The after sales service is just pathetic, the team is ***********..

0
Replies (5)
Rain
Rain's reply24 Nov 2025, 12:07
Official
Hi Kamohelo 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist. 

Regards,
rain.
KM
Kamohelo M's update24 Nov 2025, 14:03
Reviewer Update
The router is unplugged because it's not had network for the past week and your consultants keep saying CCD will deliver a new one and one has contacted me from CCD since last week Monday.
KM
Kamohelo M's update25 Nov 2025, 08:55
Reviewer Update
The router was plugged in the whole week last week and one your consultants called saying the router was the problem and they would be sending a new one which I've still not received. At this point I don't think I am still interested in your services. However, please advise on the reimbur*****t process for days I paid for but never got to use.
KM
Kamohelo M's update25 Nov 2025, 13:07
Reviewer Update
I have a ZTE Model MC888. Not sure what the service is called but it's the uncapped 30 up and 30 down with 2 Sim cards where I R589 per month.
KM
Kamohelo M's update26 Nov 2025, 21:10
Reviewer Update
Yes. What is outstanding is my reimbur*****t. I sent an email with my banking details today. I look forward to it.