MH
Mariska H

1 reviews | Active since Mar 2021

20 Jan 2023, 12:06

Rain is pathetic - never has service (note I live next to one of their towers) Customer service useless aswell

RAIN IS PATHETIC !!!! I feel so helpless and don't know what to do anymore to get any form of help. Phoning the contact centre doesnt help same story every time. they escalate it (to only hear they hardly ever really do) Hello Peter is the only platform they respond to. their fb page lights up with unhappy customers and i'm just another one. I've been without network for 5 days although I live right next to one of their towers. I will need to get some 3rd party advise on how to deal with a service provider that offers no assistance or answers. The amount of money I have had to spend on data just for all the times I haven't had any network service could have paid for fibre for a year.

RAIN please resolve and give feedback - no one even ever bothers to phone the customer back.

0
Replies (5)
MH
Mariska H's update20 Jan 2023, 16:22
Reviewer Update
😡🤬
MH
Mariska H's update20 Jan 2023, 19:40
Reviewer Update
When the problem was with rain for 5 days and not the municipality you also couldn't provide a etr.
Please note the municipality was not the problem the entire week until today.
MH
Mariska H's update21 Jan 2023, 08:47
Reviewer Update
Day 6 without internet. 1st time yesterday someone called me from your side promised to phone me back again. And geuss what, never did.
etr??????
MH
Mariska H's update23 Jan 2023, 11:41
Reviewer Update
Any feedback - it's now 8 days without internet
MH
Mariska H's update23 Jan 2023, 14:05
Reviewer Update
will you please provide feedback once you have it and not wait for me to ask again. If I dont enquire I'll never hear anything