SV
Sue-Nay Voss
1 reviews | Active since Sept 2019
01 Jul 2022, 16:22
Rain is Pathetic
I've had my router now for 2 daya, never had a internet connection. I had mane numerous calls but no answer. Requested a call me back numerous times and no feedback or call. Im so angry for chaning to Rain, being fooled by their adverts, i honestly thought i will ge beter internet connection. And now ive been stuck with this nonsense. They were so quick to call me to sell their product and now that i have it it has been of no use. And Rain is nowhere to be seen. This is thee worst service provider and pathetic service. O wont recommend anyone to switch. Day 2 and im already regretting this decision. I have had no use of this useless network.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
01 Jul 2022, 16:37Hi Sue-Nay
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply01 Jul 2022, 16:37
Official
Hi Sue-Nay
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SV
Sue-Nay Voss's updateReviewer Update
01 Jul 2022, 16:40Really?? , no one has been able to assist me or no one answers your phones. This is pathetic. I want my money back and all my airtime i waisted Being on hold for numerous times.
SV
Sue-Nay Voss's update01 Jul 2022, 16:40
Reviewer Update
Really?? , no one has been able to assist me or no one answers your phones. This is pathetic. I want my money back and all my airtime i waisted Being on hold for numerous times.
SV
Sue-Nay Voss's updateReviewer Update
01 Jul 2022, 18:58Power is on. No one has phoned me. Clearly you 5G signal is bad in our area.
SV
Sue-Nay Voss's update01 Jul 2022, 18:58
Reviewer Update
Power is on. No one has phoned me. Clearly you 5G signal is bad in our area.
SV
Sue-Nay Voss's updateReviewer Update
01 Jul 2022, 18:59How should I let you know when no one is answering your phones??
SV
Sue-Nay Voss's update01 Jul 2022, 18:59
Reviewer Update
How should I let you know when no one is answering your phones??
SV
Sue-Nay Voss's updateReviewer Update
03 Jul 2022, 13:23Honestly this is unacceptable. Tuesday is to far this is day 5 now. Struggling with n router we haven't been able to use properly. We haven't even got 10minute worth of internet connection..... This is Really disappointing. Get someone here on Monday. If not Monday, than cancel this nonsense and refund my money.
SV
Sue-Nay Voss's update03 Jul 2022, 13:23
Reviewer Update
Honestly this is unacceptable. Tuesday is to far this is day 5 now. Struggling with n router we haven't been able to use properly. We haven't even got 10minute worth of internet connection..... This is Really disappointing. Get someone here on Monday. If not Monday, than cancel this nonsense and refund my money.
Rain's replyOfficial
03 Jul 2022, 14:42I will try to push it for Monday
Rain's reply03 Jul 2022, 14:42
Official
I will try to push it for Monday
SV
Sue-Nay Voss's updateReviewer Update
23 Jul 2022, 07:52So Rain. Here i am AGAIN after logging many, many tickets on your app. And yet no one calls, mails or anything. So since your Technician came to install the outside router, we've been having problems again. You literally have to be within 5feet of the router to get signal. This is BAD!! . We had to buy a repeater to place in the front house, but even the repeater gets weak signal from the router we are in the back cottage, which means the router is closer to us but we literally have to stand outside under the router to connect. The range is very very weak and bad. When im in my room i can pick up both my neighbor's wifi from across the street. But i cant even pick up our own router. We never had these issues with our previous service provider. Once agin I was stupid enough to think RAIN will be better. You guys are disappointing. Come and sort out your nonsense. Why should i pay for this bad service????
SV
Sue-Nay Voss's update23 Jul 2022, 07:52
Reviewer Update
So Rain. Here i am AGAIN after logging many, many tickets on your app. And yet no one calls, mails or anything. So since your Technician came to install the outside router, we've been having problems again. You literally have to be within 5feet of the router to get signal. This is BAD!! . We had to buy a repeater to place in the front house, but even the repeater gets weak signal from the router we are in the back cottage, which means the router is closer to us but we literally have to stand outside under the router to connect. The range is very very weak and bad. When im in my room i can pick up both my neighbor's wifi from across the street. But i cant even pick up our own router. We never had these issues with our previous service provider. Once agin I was stupid enough to think RAIN will be better. You guys are disappointing. Come and sort out your nonsense. Why should i pay for this bad service????
SV
Sue-Nay Voss's updateReviewer Update
24 Jul 2022, 07:52When? The technician that was here to install the outside router saw that day how bad the range was, but he didn't do anything about it. I have to say he was very friendly and helpful. But he still left us with a problem
SV
Sue-Nay Voss's update24 Jul 2022, 07:52
Reviewer Update
When? The technician that was here to install the outside router saw that day how bad the range was, but he didn't do anything about it. I have to say he was very friendly and helpful. But he still left us with a problem