RAIN IS PAIN!!

ANNOYING CUSTOMER CARE!! I cancelled my Rain contract on the website with the intention to cancel it immediately. I then got debited again for the full amount even though I did not use a kB of data. I sent a request to support and they keep pushing back that I am paying in arrears for the service, but I have referred the consultant who clearly does not know how to read a statement that I was charged on day one for the full amount which means I have been charged in advance every month. They are easy to take your money, but when they need to give back what is not theirs they will think of all the excuses in the world. Secondly the signal was the worst we have ever had in the house even though we have 3 Rain towers less than 1km radius from the house. When the tenant activated his Mweb wifi the rain just completely died!!! no signal. What circus are you running at RAIN??

Please give me my money back!