SP
Sandra P
1 reviews | Active since Mar 2017
15 Apr 2026, 22:45
Rain is on route to ****ming me!!!!
I have requested cancellation on the 2 April 2026, Reference Number: ***6. I was called on the next day for a probe on why I wanted to cancel. I was told that the device will be collected, however I have received no correspondence whatsoever. I sent a proactive e-mail to request collection details on 13 April and tried calling the 081 number, WhatsApp and I’m being ignored. My debit date of 20th is in 5 days and I would not want to be charged for a service I have proactively cancelled. Please advise and complete the cancellation. I would also like a proactive refund if debited incorrectly.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Apr 2026, 08:09Hi Sandra,
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
Rain's reply16 Apr 2026, 08:09
Official
Hi Sandra,
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
SP
Sandra P's updateReviewer Update
27 Apr 2026, 22:04Last communication was on 17th April and I was informed that the router will be disconnected and I will have to pay the invoice for April. The money was debited on the 20th. It’s not the 27th and I have not be reached to arrange collection! Yet again disappointed by the service because it seems like I’d have to pay again for 2 months after cancellation??? This is awful service. Would not recommend Rain!!!!
SP
Sandra P's update27 Apr 2026, 22:04
Reviewer Update
Last communication was on 17th April and I was informed that the router will be disconnected and I will have to pay the invoice for April. The money was debited on the 20th. It’s not the 27th and I have not be reached to arrange collection! Yet again disappointed by the service because it seems like I’d have to pay again for 2 months after cancellation??? This is awful service. Would not recommend Rain!!!!
SP
Sandra P's updateReviewer Update
27 Apr 2026, 22:07Last communication was on 17th April and I was informed that the router will be disconnected and I will have to pay the invoice for April. The money was debited on the 20th even though I don’t get why I was debited when I cancelled the service well in advance. It’s now the 27th and I have not been reached to arrange collection! Yet again disappointed by the service because it seems like I’d have to pay again for 2 months after cancellation??? This is awful service. Would not recommend Rain!!!!
SP
Sandra P's update27 Apr 2026, 22:07
Reviewer Update
Last communication was on 17th April and I was informed that the router will be disconnected and I will have to pay the invoice for April. The money was debited on the 20th even though I don’t get why I was debited when I cancelled the service well in advance. It’s now the 27th and I have not been reached to arrange collection! Yet again disappointed by the service because it seems like I’d have to pay again for 2 months after cancellation??? This is awful service. Would not recommend Rain!!!!
SP
Sandra P's updateReviewer Update
21 May 2026, 08:47Hi Rain,
The device was collected on the 11 of May and service was cut off on 1 May as communicated. The status on the app shows that my order is cancelled. Please explain why I got charged for a device and service I didn’t use. May I please get my refund. If you follow my thread, you can see that I predicted this horrible nightmare and the team did nothing to stop it from happening. I’m now convinced that Rain has the worst customer service of all! I will never recommend this company to any one I love!!!
Please issue a refund today!!!
Sandra
The device was collected on the 11 of May and service was cut off on 1 May as communicated. The status on the app shows that my order is cancelled. Please explain why I got charged for a device and service I didn’t use. May I please get my refund. If you follow my thread, you can see that I predicted this horrible nightmare and the team did nothing to stop it from happening. I’m now convinced that Rain has the worst customer service of all! I will never recommend this company to any one I love!!!
Please issue a refund today!!!
Sandra
SP
Sandra P's update21 May 2026, 08:47
Reviewer Update
Hi Rain,
The device was collected on the 11 of May and service was cut off on 1 May as communicated. The status on the app shows that my order is cancelled. Please explain why I got charged for a device and service I didn’t use. May I please get my refund. If you follow my thread, you can see that I predicted this horrible nightmare and the team did nothing to stop it from happening. I’m now convinced that Rain has the worst customer service of all! I will never recommend this company to any one I love!!!
Please issue a refund today!!!
Sandra
The device was collected on the 11 of May and service was cut off on 1 May as communicated. The status on the app shows that my order is cancelled. Please explain why I got charged for a device and service I didn’t use. May I please get my refund. If you follow my thread, you can see that I predicted this horrible nightmare and the team did nothing to stop it from happening. I’m now convinced that Rain has the worst customer service of all! I will never recommend this company to any one I love!!!
Please issue a refund today!!!
Sandra