RAIN is not worth your money!!

If there was a way to give a negative rating, I would do so in a heartbeat. I started using RAIN last year September. Ordering and delivery was a breeze, and the first few weeks internet speed was exceptional. By November, the internet speed had been so appalling, and on some days there was no connection. Customer service is nonexistent, and if you do get a response weeks later, you would have probably fixed the issue by then. I did not use my RAIN SIM card for the entirety of March and April, yet I received a message saying I have been debited R158,33 for April's usage. My data plan is R250 unlimited, plus 1GB during peak hours, so it was R300 in total per month. Therefore it makes no sense for them to take money for something I did not use, as I had canceled my card in the second week of April and had not been using it prior. I have still not been refunded, let alone received a response regarding my complaint. Out of all the bad service I have ever received, this one surely takes the cake.