SK
Samkelisiwe K
1 reviews | Active since Apr 2018
19 Mar 2025, 10:19
Rain is not raining
I am beyond frustrated with Rain. This is day 3 with no internet connectivity. They have been telling me my usual tower has been down and their apparent senior engineers have been working on this for the past 3 days. I have had to buy data so that I can connect myself and my daughter to work and for her to write her cycle tests. Who will compensate me for the past 3 days? Come the 1st of April, you guys will take your money with no issues but are not taking your customers seriously. This is pathetic!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
19 Mar 2025, 11:05Hi Samkelisiwe,
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Mar 2025, 11:05
Official
Hi Samkelisiwe,
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's replyOfficial
19 Mar 2025, 11:05Hi Samkelisiwe,
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Mar 2025, 11:05
Official
Hi Samkelisiwe,
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SK
Samkelisiwe K's updateReviewer Update
24 Mar 2025, 20:34A week later and this network is still horrible! What annoys me is that no one is even monitoring to check that this ****** tower has been restored until i make the noise. How much more money must i lose jow buying data while im paying you every month with no fail! I want this esalated to the most high...this is pathetic!
SK
Samkelisiwe K's update24 Mar 2025, 20:34
Reviewer Update
A week later and this network is still horrible! What annoys me is that no one is even monitoring to check that this ****** tower has been restored until i make the noise. How much more money must i lose jow buying data while im paying you every month with no fail! I want this esalated to the most high...this is pathetic!
SK
Samkelisiwe K's updateReviewer Update
24 Mar 2025, 22:05Your technicians have been working on this for over a week now. You are giving me a canned response! I wanna know what actual steps are being taken and what my ETA is! Omg!
SK
Samkelisiwe K's update24 Mar 2025, 22:05
Reviewer Update
Your technicians have been working on this for over a week now. You are giving me a canned response! I wanna know what actual steps are being taken and what my ETA is! Omg!
SK
Samkelisiwe K's updateReviewer Update
29 Mar 2025, 20:42Your guys on X are contradicting themselves. You guys promised me youd credit me for the days ive had terrible connection but now you are changing your stories??? I have had to buy data to work while paying you and now you are telling me 'tough'? Are you serious??
SK
Samkelisiwe K's update29 Mar 2025, 20:42
Reviewer Update
Your guys on X are contradicting themselves. You guys promised me youd credit me for the days ive had terrible connection but now you are changing your stories??? I have had to buy data to work while paying you and now you are telling me 'tough'? Are you serious??
Rain's replyOfficial
29 Mar 2025, 21:54Hi Samkelisiwe,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply29 Mar 2025, 21:54
Official
Hi Samkelisiwe,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.