Rain is not interested in helping clients

I have made numerous calls Rain just to link to simply send out a technician to mount my outdoor router on the roof as I have been not be able to get internet connection for weeks , even though my bank account is being debited each month. My obviously my numerous requests and constant begging has fallen into deaf ears and that why I am here. Maybe this will get someone attention in Rain, instead of trying to sell me new products each time I call, maybe try fixing the existing product that I have with you. The call center team is very friendly no doubt, but that really does not help me when I am at home with no or limited, trying to work and get kids to do their online assignments . I feel that Rain has now blocked my number as my calls are no longer answered.