Rain is NOT honest
I Used Rain for 1 year & 3 months. I was exceptionally happy with them within my first year & then the problems started.
Let me explain my situation.. I am physically disabled, I cant walk, so I am in a wheelchair.. I live in a nursing home, it's difficult to go outside, I have no family in South Africa, they all overseas, so the internet is how I stay in touch with family & keeps me from going into depression.
That all said, this is what occurred. About 3 months ago, my connection was 1 bar at most. I lost track how many times I contacted support, which cost me a small fortune in mobile airtime & virtually every time I phoned I was told different things by different staff, which I tried all, to no avail & then after 5 days, my signal came back without an explanation or apology & all I received was R43 deducted from my bill.
Now, 5 days ago, I moved to a new address. I made sure I was within the coverage area, which I was but the opposite happened, I had very poor or no signal at all, I phoned support again up to about 3 times a day, to no avail, even after trying everything they said. I was shocked to see there was no email address for support, just a number. So I contacted Rain Facebook page on day 3 of no internet & although I received better service, I still got no internet.
Eventually on day 5 of no internet, Rain Facebook phoned & informed me there was only 1 tower close to me, the 2nd was about 4.5km from me & that it would be in my best interest to cancel my account, Which I have done.
Now thanks to Rain, I have to wait until the new year to get a new ISP, all because they refused to be honest with me from day 1. So thankyou very much Rain for spoiling my Christmas this year with my family overseas & I sincerely hope I will not be debited on 1 January 2024 or the fight will start all over again.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
So, even when I am not a customer anymore, I still get messed around. The so called support staff should all go for training so they can all be on the same page & all give the same answer. Maybe instead of outsourcing support to India, give the job to South African's who will understand what it is like to get decent customer care in this country because without the customer there will be no business no matter how good your product is.
So, basically, you can mess customers around & still charge them for nothing, when clearly the wrong doing is on Rain's side & the outsourced support, who are not even in our country.
So, even when I am not a customer anymore, I still get messed around. The so called support staff should all go for training so they can all be on the same page & all give the same answer. Maybe instead of outsourcing support to India, give the job to South African's who will understand what it is like to get decent customer care in this country because without the customer there will be no business no matter how good your product is.
So, basically, you can mess customers around & still charge them for nothing, when clearly the wrong doing is on Rain's side & the outsourced support, who are not even in our country.