Rain is not good with customer care

They say it’s not a contract but the debit money from my account, last month in June I purposefully did not pay for my services because of the financial situation I was in. June 27th they go into my account and debit money from my account, mind you the date agreed upon is 1st of every month, why is that?? They told me that it was for June, but I never used their internet, spoke to a lady by the name of Yolanda she did assist as she put us on hold then hung up, we took it to Twitter they said they’ll call, phone rings for 0,2 seconds then they hung up and told me they tried calling me, gave them a suitable time to call only to be called today, Nontokozo put us on hold for 15 whole minutes then hung up simply because I asked her why did they deduct money for last month if they say this is not a contract. I’ve been asking for cancellation and have been given the run around. Why can they answer our questions, isn’t that what they are supposed to do? If you want to see how fast Rain can call you request a sales call🤦🏽♀️ call them and ask about the mere network as to why those 2 additional SIM cards aren’t working you’ll NEVER be attended to. It has been hell working with Rain and a lot of people warned me and I didn’t listen and I regret it. Worse part I haven’t been with them for a year! If you could process cancellation and my refund so we can respectfully part ways