KM
Kgotso M
1 reviews | Active since Sept 2024
26 Dec 2024, 11:44
Rain is not consistent
Hi Rain, please note that there is no consistency today. The unlimited 5G keeps buffering and not connecting, may you kindly add another tower or signal booster as this is annoying. This is probably my 10th complaint about the inconsistency in your connection with your network in my area, I did all the troubleshooting, moved the rooter around but still the problem persist …..
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
26 Dec 2024, 12:32Hi Kgotso,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply26 Dec 2024, 12:32
Official
Hi Kgotso,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's replyOfficial
26 Dec 2024, 12:37Hi Kgotso,
We apologize for letting you down. It's not the level of service we aim to deliver. Having working towers is our priority and our team of engineers works on the clock to keep them functioning and consistently.
We have refreshed the connection. Please reboot your device (turn off and on). After 5 to 10 minutes, check for a connection.
Regards,
rain.
We apologize for letting you down. It's not the level of service we aim to deliver. Having working towers is our priority and our team of engineers works on the clock to keep them functioning and consistently.
We have refreshed the connection. Please reboot your device (turn off and on). After 5 to 10 minutes, check for a connection.
Regards,
rain.
Rain's reply26 Dec 2024, 12:37
Official
Hi Kgotso,
We apologize for letting you down. It's not the level of service we aim to deliver. Having working towers is our priority and our team of engineers works on the clock to keep them functioning and consistently.
We have refreshed the connection. Please reboot your device (turn off and on). After 5 to 10 minutes, check for a connection.
Regards,
rain.
We apologize for letting you down. It's not the level of service we aim to deliver. Having working towers is our priority and our team of engineers works on the clock to keep them functioning and consistently.
We have refreshed the connection. Please reboot your device (turn off and on). After 5 to 10 minutes, check for a connection.
Regards,
rain.
Rain's replyOfficial
26 Dec 2024, 13:52Hi Kgotso,
You are most welcome and we are simply a message away.
Regards,
rain.
You are most welcome and we are simply a message away.
Regards,
rain.
Rain's reply26 Dec 2024, 13:52
Official
Hi Kgotso,
You are most welcome and we are simply a message away.
Regards,
rain.
You are most welcome and we are simply a message away.
Regards,
rain.
KM
Kgotso M's updateReviewer Update
26 Dec 2024, 14:42It’s off again, not it’s not even buffering. It’s just loading and does not even want to send or play anything
KM
Kgotso M's update26 Dec 2024, 14:42
Reviewer Update
It’s off again, not it’s not even buffering. It’s just loading and does not even want to send or play anything
Rain's replyOfficial
26 Dec 2024, 14:46Hi Kgotso,
Please be advised, that we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.
Regards,
rain.
Please be advised, that we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.
Regards,
rain.
Rain's reply26 Dec 2024, 14:46
Official
Hi Kgotso,
Please be advised, that we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.
Regards,
rain.
Please be advised, that we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.
Regards,
rain.
KM
Kgotso M's updateReviewer Update
26 Dec 2024, 16:26Maybe that closest tower needs someone to come to it and personally reset it, I did the factory reset twice and it’s still not consistent. I can’t stream anything, it’s so worse that I can’t even load a what’s app status or even view what my friends and family posted. Maybe that tower is old and needs to be replaced? Check in my area, it’s not consistent
KM
Kgotso M's update26 Dec 2024, 16:26
Reviewer Update
Maybe that closest tower needs someone to come to it and personally reset it, I did the factory reset twice and it’s still not consistent. I can’t stream anything, it’s so worse that I can’t even load a what’s app status or even view what my friends and family posted. Maybe that tower is old and needs to be replaced? Check in my area, it’s not consistent
KM
Kgotso M's updateReviewer Update
26 Dec 2024, 16:36Maybe your bandwidth is struggling to connect Rain users because we are too many, and clearly there is nothing wrong with my router. The problem is on your side, like I keep asking, add another tower closest to my area, or add a signal booster. Even as I’m writing these complaints I bought my own data, that’s how bad the connection is when trying to use rain. Fix the tower, boost it or add another tower, you are not consistent
KM
Kgotso M's update26 Dec 2024, 16:36
Reviewer Update
Maybe your bandwidth is struggling to connect Rain users because we are too many, and clearly there is nothing wrong with my router. The problem is on your side, like I keep asking, add another tower closest to my area, or add a signal booster. Even as I’m writing these complaints I bought my own data, that’s how bad the connection is when trying to use rain. Fix the tower, boost it or add another tower, you are not consistent
Rain's replyOfficial
26 Dec 2024, 16:38Hi Kgotso,
Please be advised, we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
Please be advised, we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
Rain's reply26 Dec 2024, 16:38
Official
Hi Kgotso,
Please be advised, we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
Please be advised, we do see that you are connected to the closest active 5G tower in your surrounding area, however, we would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
Rain's replyOfficial
26 Dec 2024, 16:40Hi Kgotso,
We would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
We would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
Rain's reply26 Dec 2024, 16:40
Official
Hi Kgotso,
We would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
We would like to request a technician to come out and assist please confirm your full physical address via message and once provided, we will be able to send the request off.
Regards,
rain.
KM
Kgotso M's updateReviewer Update
26 Dec 2024, 16:41Please note that as this is a public platform, I do not feel comfortable sending or sharing my address online for the public to see. Therefore, I request that you use the same address that you have on your data base under my personal information, that’s where you can send your technician
KM
Kgotso M's update26 Dec 2024, 16:41
Reviewer Update
Please note that as this is a public platform, I do not feel comfortable sending or sharing my address online for the public to see. Therefore, I request that you use the same address that you have on your data base under my personal information, that’s where you can send your technician
KM
Kgotso M's updateReviewer Update
26 Dec 2024, 16:42Key point (consistency) that’s all …. Consistency
KM
Kgotso M's update26 Dec 2024, 16:42
Reviewer Update
Key point (consistency) that’s all …. Consistency