Rain is not a month to month service

That does not make sense. None of that is communicated to the client until you have money and are queries about. You are penalising your clients for your systems faults. You cannot redefine what month to month means at your convenience.
Why is none of this communicated? Why does your support not give feedback or respond to emails to result in a paper trail? Still a **** and ****************.

Do you provide your services to unpaid accounts?

That still doesn’t answer the question. The question is provide not discontinue. Plus those Terms and Conditions state nothing about you providing services without notifying the client. If a client does not pay on a month to month basis, they do not require your services. They are travelling and do not see the need to pay for a service that they will not be using. As such you provided your services because your system failed to synchronise non-payment and suspension of paid services. Once i came back and required your services once more, I paid and was disconnected 5 days later as you transferred this payment to the months I was travelling.

You said billing is post paid. Is it post paid in two months? If it is post paid should it not be post paid for one month? How are you claiming two months of service then?

The usage you say you see is from my smart home network. That usage would not be there if you had disconnected due to non-payment as a month to month is supposed to operate. If it’s post paid then I should have one month owing not two. Intermittent or not, that was not requested by me the client. You cannot distribute your services with no consultation with the client then allocate funds as you please. The two months you say data was being issued should be accounted for, I agree, but by the party that is at fault. You are supposed to cut your services for non-payment, which you did not do for two months. Why am I paying for your systems failure to disconnect?

That is ridiculous and **********.

I understand you stating this now. But when and how was this communicated to the client? Where in your Ts and Cs is this stated? As long as it is not there, all you are doing is making excuses to cover your faulty system. As a business you cannot state rules once queried after taking receipt of money. That is not legal business practice.

You sending a link still does not say that unpaid accounts will receive data that will be paid for. I don’t think you are understanding the point. That link refers to stopping of services not providing them. What I’m that link refers to continuous provision of services? It’s all on limiting and termination which did not happen in this case. Your own Ts and Cs on the link you keep copying and pasting do not agree with what you are saying.

I do not want a refund. I want my services connected so I can continue working.

The first.

Please proceed to process

Yes. The current details are the correct ones.

All scheduled for the 31st of October.