Rain is Nonsense

Imagine reporting that you don't have network coverage and it's been three days you can't work and you have to supplementary data for other networks and rain responds with this: "Due to the increased traffic patterns in your area, the site that you are connecting to is busy. There is no quick solution for this issue but our rain team is constantly improving/optimizing the network to provide the best experience for our users. Our apologies for the poor experience and we sincerely hope your problem will be resolved by overall network improvements in the near future. Have you tried to connect to another tower? Please try and do a reset on the device you are using the sim card i****** the reset is done,please log onto your dashboard on the rain website and click on optimize under your 4G sim card.You will be required to insert your address.One the address is confirmed a map will pop up advising you which tower you are connected to and how the tower is.Please try and point and position your device towards the direction of another tower while running speed tests. Speedtests can be ran on speed.rain.co.za.You have to move the device and run these speed tests to find the best position for your device to try and improve your connection."

I have reseted my device more than five times and moved it around my place I don't know how many times and I am still wondering, how will all this bring back the coverage that I don't have? I mean I have zero network bars and I am asked to reset and move the device around.

How do I even connect myself to a tower? Isn't that their job, so now that we use rain we need to know where to find towers with good connection? REALY!!!

You try calling them, they don't have a number... And that means You depend on their slow responses from support.

I am so tired of this nonsense!!!