Rain is no goog

Good day.

I was introduced by brother to use rain. With him having no problems with speed, mbps and signal strength I opted to take the 4g and 5g router from rain, even with my WiFi I had. Since day 1 25.01.2025 i started to have problems after problems low speed, low mbps but strong signal. Calling in daily to ask for help get help from there technical department but never did the problem go away. My account being debited on the day problems became worst getting 3mbps while I payed for up to 34 mbps. I have sent emails after emails no one gets back to you. For a full month I payed for something that didn't work as Rain described. I decided to to cancel rain via email, via telephone but on 25.02.25 they deducted my account for payment again after I cancelled and returned what belongs to them in full. I cancelled the contract on the 22.02.2025Never even used there 2 sim cards that I got with the router was still in packaging sealed. Rain was only good for WhatsApp not even good for YouTube or getting a WhatsApp video call. Stay away from Rain as I will surely take this to the ombitsman.