Rain is NO GOOD

Since forever my router was standing in on place. Since 3 days ago my signal is yellow and I cannot stream anything or go on social media. Today I phoned your call center and was told that I should reboot/put off my router and move it to a different area in my house. Everything was done as instructed, the problem persist. The only place I haven't tried yet, is climbing with the router on my roof. Another thing, the only way to get to your technical department is to leave an online request for a call back to buy a Rain 5G. Contact me to arrange for a courier to pick up this useless thing, I'm looking at alternative home wifi options.