MS
Mankie S

1 reviews | Active since Jun 2021

21 Jul 2025, 16:09

Rain is ****ming me

Good day again I am writing this with a heavy heart, I paid Rain last week Thursday and I was told that it was part of part payment and I have to pay again The first lady I talked to mentioned that I was supposed to pay 315 and if i want to be reconnected I am supposed to pay 365 however i told her that I paid that 360 something, but our phone was cut off as i needed to get into consultation, after her I hav been talking to a lady named Leila from billing support to tell her that I paid another 363 today she keep on saying I have to pay my account is in erears I asked how because I paid she needed proof I sent to the email of documentsuploads email, so she want me to pay for the third time now as she keeps on saying she received my POP however if I need help to pay again she will assist me, now I am being asked to pay 3 times for me to get reconnected she also mentioned that she send my documents to technical for further investigation I mean now it's almost this time, and keep on chatting with them nothing has changed I am so angry truely speaking

0
Replies (3)
Rain
Rain's reply21 Jul 2025, 16:16
Official
Hi Mankie

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
MS
Mankie S's update21 Jul 2025, 17:35
Reviewer Update
Did you read what I said earlier on I said o paid 363 twice, the other one was for part payment the today one was supposed to be fir thus month
MS
Mankie S's update21 Jul 2025, 17:42
Reviewer Update
The first one I paid on Thursday, second one today, so you guys want me to pay for the third time within short period of less than a week