Rain is ****ming it's clients.

I made an early payment in store of R499.00 on the 24th of March, on the the 27th of March I noticed that I was going to be billed again on the 1st of April and they decided to take another R499.00 on my account today.

After noticing that I was going to be billed on the 1st of April I made enquires and this is the reply I received from their support team ["Thank You for contacting rain.

As per your query; we would like to convey to you that you have a credit amount of R499 in your account which can be used. From our system the bill for month of

March has not yet being generated. It will be generated on the set billing date. If you have already paid then credit will be given in your account which is the case. However no transaction for month of April is reflected in our system.

Thanks for choosing rain. Have lovely day ahead.

Cheers

rain South Africa

Reference Number: ***"]

Today I spoke to 3 call centre agents Vuyo was the one that told me she'll investigate and call me back within 30min to an hour because thats their turn around time to give customers feedback, She didn't call as promised. I then called and spoke to Mishay who knew absolutely nothing about handling customers complaints she transferred me to their Team leader Michelle who insist there's nothing wrong with me paying R998.00 for a R499 a month package in a space of 8 days for one invoice however she Apologized on behalf of the agent who said I will be credited, she blamed the company for not giving its agents proper training. Whose fault is that?

Rain is ****ming its customers broad day light.