TS
TEBOGO S
1 reviews | Active since May 2011
27 Sept 2021, 11:09
Rain is making me pay for their errors
Hi, I just received an sms that my account has been suspended. This is unfair considering that Rain.co.za is supposed to debit my account every month, I have tried severally to make a payment on the app with no success. I reached out to rain via phone to query was I was not being debited and why I could not be able to make a payment to no avail. I have about 2 simcards and was about to add a third one, but with this continous poor service, I might look into joining telkom. Rain is forever under maintenance or unable to process payments, only to later blame it on customers? Please sort this out.
Helpful (0)
Replies (7)0
Replies (7)TS
TEBOGO S's updateReviewer Update
27 Sept 2021, 12:44Hi,
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
TS
TEBOGO S's update27 Sept 2021, 12:44
Reviewer Update
Hi,
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
TS
TEBOGO S's updateReviewer Update
27 Sept 2021, 14:28Hi,
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
TS
TEBOGO S's update27 Sept 2021, 14:28
Reviewer Update
Hi,
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
Since this was an error from your end, it will only be fair that you give a credit note. Looking at all complaints logged on this platform, it is clear I am not the only one who is subjected to this abusive service. Please open my account and send me proof of credit note.
TS
TEBOGO S's updateReviewer Update
27 Sept 2021, 15:11Hi, no action still.
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TEBOGO S's update27 Sept 2021, 15:11
Reviewer Update
Hi, no action still.
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TEBOGO S's updateReviewer Update
27 Sept 2021, 15:38Hi, I dont understand. Is this the best response? Who declined the payment and why? Please get someone to call me ASAP. I need answers before I take this to twitter.
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TEBOGO S's update27 Sept 2021, 15:38
Reviewer Update
Hi, I dont understand. Is this the best response? Who declined the payment and why? Please get someone to call me ASAP. I need answers before I take this to twitter.
TS
TEBOGO S's updateReviewer Update
28 Sept 2021, 09:24Hi, I have requested that someone calls me to discuss and understand this. Well according to my bank, Rain attempted to debit me on the 31 August and 1 September 2021, our agreement is clear that debits must go off on the 25. I had funds reserved for Rain on the 25 August and on the 25 September, which I still do.
TS
TEBOGO S's update28 Sept 2021, 09:24
Reviewer Update
Hi, I have requested that someone calls me to discuss and understand this. Well according to my bank, Rain attempted to debit me on the 31 August and 1 September 2021, our agreement is clear that debits must go off on the 25. I had funds reserved for Rain on the 25 August and on the 25 September, which I still do.
TS
TEBOGO S's updateReviewer Update
28 Sept 2021, 09:25Since you do not want to call, please send poor of debit on the email or twitter dm.
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TEBOGO S's update28 Sept 2021, 09:25
Reviewer Update
Since you do not want to call, please send poor of debit on the email or twitter dm.
TS
TEBOGO S's updateReviewer Update
05 Oct 2021, 15:49Hi, I am still waiting
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TEBOGO S's update05 Oct 2021, 15:49
Reviewer Update
Hi, I am still waiting