NM
Ndileka M
1 reviews | Active since Nov 2019
30 Mar 2024, 21:46
Rain is making me lose my job
I have been having problems with my connection for almost 4 days. I called about 7 times, left the request to be called back but no one ever does. The two people I spoke to sounded like they don’t have a clue what’s wrong and I just wasted my time. I lost a lot of productive time since I was supposed to be working from home and now I’m in deep trouble at work and these people seem to not care.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
31 Mar 2024, 07:05Hi Ndileka M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply31 Mar 2024, 07:05
Official
Hi Ndileka M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NM
Ndileka M's updateReviewer Update
31 Mar 2024, 16:39I wish I could believe you but I don’t and that’s because I have called so many times I’ve even lost count and the problem is still there.
I understand that it’s almost impossible to get connection that works a 100% of the time but to have the same problem many times a day in so many days is unacceptable.
I even have to now pay more money to write a supplementary exam because I lost connection in the middle of my exam.
I don’t feel I’m being taken seriously and I intend to spread the BAD word and terrible experience I’m having with rain.
Also the fact that I STILL haven’t received a single call despite the promises to get one makes me think rain just doesn’t care about their clients.
I understand that it’s almost impossible to get connection that works a 100% of the time but to have the same problem many times a day in so many days is unacceptable.
I even have to now pay more money to write a supplementary exam because I lost connection in the middle of my exam.
I don’t feel I’m being taken seriously and I intend to spread the BAD word and terrible experience I’m having with rain.
Also the fact that I STILL haven’t received a single call despite the promises to get one makes me think rain just doesn’t care about their clients.
NM
Ndileka M's update31 Mar 2024, 16:39
Reviewer Update
I wish I could believe you but I don’t and that’s because I have called so many times I’ve even lost count and the problem is still there.
I understand that it’s almost impossible to get connection that works a 100% of the time but to have the same problem many times a day in so many days is unacceptable.
I even have to now pay more money to write a supplementary exam because I lost connection in the middle of my exam.
I don’t feel I’m being taken seriously and I intend to spread the BAD word and terrible experience I’m having with rain.
Also the fact that I STILL haven’t received a single call despite the promises to get one makes me think rain just doesn’t care about their clients.
I understand that it’s almost impossible to get connection that works a 100% of the time but to have the same problem many times a day in so many days is unacceptable.
I even have to now pay more money to write a supplementary exam because I lost connection in the middle of my exam.
I don’t feel I’m being taken seriously and I intend to spread the BAD word and terrible experience I’m having with rain.
Also the fact that I STILL haven’t received a single call despite the promises to get one makes me think rain just doesn’t care about their clients.
Rain's replyOfficial
01 Apr 2024, 08:04Hi
Please note that upon checking your rain profile we do see that your account is overdue please log in to your rain account to settle the outstanding amount once settled you will be reconnected
Thank you,
Rain.
Please note that upon checking your rain profile we do see that your account is overdue please log in to your rain account to settle the outstanding amount once settled you will be reconnected
Thank you,
Rain.
Rain's reply01 Apr 2024, 08:04
Official
Hi
Please note that upon checking your rain profile we do see that your account is overdue please log in to your rain account to settle the outstanding amount once settled you will be reconnected
Thank you,
Rain.
Please note that upon checking your rain profile we do see that your account is overdue please log in to your rain account to settle the outstanding amount once settled you will be reconnected
Thank you,
Rain.