Rain is kaak

I'm 100% for sure that I'm not the only one complaining about Rain Service, I spended many months complaining about the internet connection when I started joining rain 19 hours unlimited off-peak for R250 and i was advised to upgrade to unlimited 4G package of R479 still I was not happy when it comes to streaming. On the 6th of March I decided to upgrade again unlimited home 5G standard guess what I received the router & simcard I connected perfectly & I was happy for the 1st time but then RAIN decided to stop my service after 4hours online I received the error message saying the device is offline I sended E-mails asking them to call me to explain what's happening, they didn't reply I called them on the 10th of March more than 6 times seeking help or explanation they kept asking for my I'd no. & phone no. Saying they'll fix my issue but failed it's now 3days without internet but I paid the full R699 I just want to cancel everything and get my money back.

This is what I keep getting when I try contacting them. We’ve received your request for help and our support team will be in touch within 24 hours - hang tight

RAIN INTERNET PROVIDER IS KAAK