Rain... is just plain terrible

My internet is not working and there is NO customer support!

I have tried to log the problem via support message, which they responded to (took 40 mins but we got there eventually) but they didn't address why the internet is not working or how to fix it. I responded to their email a solid 10 times but no response. Very helpful, thanks. The tried to log a new complaint to figure things out and when trying to log back into my account via the app (which is beyond useless btw) it said I have no devices.... after a few restarts, eventually was able to submit another message for support but now no response at all. Very nice. Last resort, I opted for the request a call option... still waiting on that, its been a solid 2 hours. Very demure, very mindful. I honestly don't know what else to do, I'm using this as a last resort in the hopes of getting a smidge of support.

Rain, do better... or just provide the quality service that you claim to provide... this is just plain terrible.