RAIN IS INCOMPITENT

Good day,

With much frustration, and disappointment, and answers that i could have gone on to the App, downloaded myself I am getting from Rain.

I raised a previous query about the DAYS (and YES, and I AM put it in CAPITAL letters) that I could not have connected. WHAT I NEED IS SOMEONE TO GO INTO THE ACTUAL ACCOUNT. NOT THE INVOICE! AS THAT I CAN DO MYSELF. SEE WHICH DAYS IN SEPTEMBER 2023 AND OCTOBER 2023 I COULD NOT HAVE CONNECTED! DON'T DO A 5 MINUTE "INVESTIGATION" AND CONCLUDE, THAT BASED ON THE USAGE AND THE INVOICES I COULD HAVE CONNECTED! THERE IS DAYS (24 HOURS) THAT I COULD NOT HAVE CONNECTED. I WANT A DETAILED REPORT ON THE DAYS, NOT SOMETHING THAT I COULD GET FROM THE APP! IF YOU CANNOT ASSIST, GET SOMEONE TO ASSIST! (I.E. A SUPERVISOR OR A MANAGER)