RAIN IS ***********

Rain customer service is so ***********!! I’m truly frustrated.

On 06/01/2023 I made a payment to Rain, I immediately give them a call thereafter to ask them to suspend my services for a period of 3 months, if they are unable to do so, let them cancel providing me with their services. Spoke to an agent named Ziyaad who gave me ticket/reference number ***. He informed that an email had been sent to whichever department that assists with my request as he is unable to, I took his word.

24/02/2023 I sign into my rain to see whether my request has been attended to, only to find an invoice presented under my account!! Who must pay for the services which haven’t even been used??? I call them, I’m now irate! I speak to an Agent named Xolani, I request to speak to a team leader, phone gets handed over to KGENUDI. KGENUDI made a promise to have the account updated to a zero balance as he can see my ticket number from my previous call with Ziyaad, he further promised to follow up and escalate my request to the department that has to manage the suspension of the services and requested that I follow up with him today 01/03/2023. Xolani gives me reference/ticket number ***.

Now, 10:20, I give them a call. Speak to an Agent named Andesiwe, request to speak to KGENUDI, she informs she’s based in Cape Town and cannot transfer my call. She says she’ll send her team leader an email to attend to my request and I inform I will not hang up as I’m tired of the back and forth and multiple calls I have to place for this one request. I request to speak to her team leader, she asks me to hold and so I do. I held on for close to 10 minutes, while she’s on mute and doesn’t even check in with me that she’s still on the line with me as I hold, no telephone etiquette whatsoever!! The most ***********.

As I continue to hold, I receive a call from rain on my cellphone at 10:30, I pick up and the caller hangs up!!

What in the world do I have to do in order for this to be attended to? And I definitely will not be paying for the invoiced amount!

I’ve seen multiple posts on social media’s about the back and forth Rain gives to get services suspended or cancelled and I’m now experiencing it first hand.

I’m truly annoyed rain South Africa