Rain is ignoring me and I want my money back

I requested to cancel my 5G SIM on the 26th of November 2021, I received a call a couple of days later making arrangements to pick up their device. On the 2nd of December 2021 another Agent sends an email asking if I had been assisted and I tell them I received a call earlier in the week making arrangements to pick up the device but it has not been picked up yet.

Thereafter I get no response. On the 3rd of January 2022 they decide to deduct money from my account. I log a call, and an agent calls me back apologizing and saying they will escalate the matter to finance after the device is picked up. On the 4th RAM comes banging on my gate with no warning or eve n a call to set up an appointment to come and collect the device.

On the 5th I sent an email asking when the refund will be done, and I got no response, I logged another ticket on the 10th January 2022. No one has called me back. I'm beyond annoyed, I want my money back.