Rain is hot garbage

I am constantly being dropped on the customer service line after waiting for long periods of time on hold. All this because I want to know if my internet connection is bad because of my router or because of my location. Several other people around my area use rain and their network is fine. They are very nonchalant for a company that would cut my connection hours after the deadline without fail. Paying fibre money for a service that barely has customer service is ridiculous. I can't even submit a ticket on the service portal because obviously once I've paid my monthly sub I don't matter