KM
Katlego M

1 reviews | Active since Aug 2009

29 Jun 2024, 10:23

Rain is horrible

Rain sold me a service claiming to be 5G, after struggling for over 3 months with the connection. I decided to stop paying for it. Reminder that they have a top package. So failure for them to give me service I then do not pay them.

1 year later they have now accumulated charges that they only know about and claim I had contractual obligation to cancel the contract. Well you never gave me the service so by that vertue the same contract your are referring to then become void.

I am being harrased by their collections department for payment of over 2.8 claiming they are going to black list me. Whilst they have collected their modem. And have never bothered to reply to many emails regarding g the service.

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Replies (2)
Rain
Rain's reply29 Jun 2024, 10:43
Official
Hi,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
KM
Katlego M's update29 Jun 2024, 17:15
Reviewer Update
Good day Rain.

The above email is noted and yes cancelation would have been the correct step to follow. However you also failed in delivering internet to me as agreed.

Why should I be subjected to paying for a service that I never got even after countless complaints.