RAIN IS FULL OF NONSENSE

Can some one please look into this connectivity issue!!! I have been offline for two days now and when calling, all I am getting, is "we would like to apologize for this inconvenience" I CALLED SUPPORT AND HAD TO HOLD FOR MORE THAN 15 MINUTES AND THE CALL JUST CUTS! I PHONED EARLIER AND SPOKE TO THALITHA - SHE TOLD ME THAT SHE WILL ESCALATE THIS MATTER, NOW AFTER WORK WHEN I PHONE - A LADY CALLED ANJILA TELLS ME THAT THSI WAS NOT ESCALATED. HOW IS THIS POSSIBE!!!? I CANNOT DO MY WORK, I HAVE TO TRAVEL TO THE OFFICE OF WHICH I AM NOT SUPPOSED TO BECUASE I HAVE RAIN SIM - AND TRUESTED THAT IT WILL HELP ME WORK FROM HOME WITH NO ISSUES - ITS BEEN MORE THAN 24HRS NOW AND YET THE PAYMENT WAS DONE AND IT ALWAYS IS!!!!

I HAVE SENT NUMBEROUS COMMENTS ON YOUR WEBSITE AND EMAILS BUT NO RESPONSE ************ AND RIDICULOUS! I CANNOT BELOIEVE HOW POOR THE SERVICE IS I ALWAYS HEARD PEOPLE SAYING RAIN IS FAULTY, TODAY I AM SEEING IT MYSELF YOU GUYS ARE FULL OF NONSENSE AND Y'ALL MAKING A FOOL OUT OF YOUR CUSTOMORS! HOW IS IT MY PROBLEM THAT YOUR SYSTEMS ARE DOWN AND YET YOU CAN SEE THAT MY ACCOUNT IS IN ORDER BUT I CANNOT HAVE CONNECTIVITY!!!????