YO
Yolande O

1 reviews | Active since Feb 2023

20 Feb 2023, 10:11

Rain is **********!!!!

I bought a simcard in 2022. Only used for a few months and paid every month. I struggled with coverage and logged query, without any problem resolved. In September I stopped using my simcard. I stopped paying the rain card from my bank as for I did not use it anymore and there is no contract. If you do not pay you have no service. After 5 months I get a bill for outstanding amount of R2455-00. When I contact them I am informed this is not month to month. This is a contract. I said I did not sign a contract then was told there is no contract. I explained I did not use the service. The account was suspended!!! Why then must I pay for it. I WANT TO CANCEL THIS. Was told I cannot cancel it before I pay the R2445. So what do I need to do???? The charges accumulate monthly!! This is not as per advertised...month to month!@

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Replies (4)
Rain
Rain's reply20 Feb 2023, 10:19
Official
Hi Yolande.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
YO
Yolande O's update20 Feb 2023, 13:22
Reviewer Update
Please CANCELL ALL SERVICES IMMEDIATEL !!! I requsted it from consultant and was advised it can not be DONE!!!!! There was no contract so therefor I am willing to pay only for September 2022. As advertised no contract, month to month - we do not need to give notice as for no where it is mentioned!! Rain mislead customers with there adverti*****t. If you do not pay, your services is suspended as mine were suspended. why then do I need to pay for October 2022 till February 2023???? Why do I even NEED TO GIVE NOTICE?????
YO
Yolande O's update20 Feb 2023, 14:07
Reviewer Update
Please confirm my details that was credited. As for I did not provide you with any account number etc. As well as a statement of the outstanding balance please
YO
Yolande O's update20 Feb 2023, 14:35
Reviewer Update
Thank you, I will settle the account at end of month. Thank you for assisting wit my query.