1 reviews | Active since Oct 2016
Rain is ************ for business in South Africa
On the 6th of september 2024. I signed up with rain for their R595 deal and with reference #: ***. I then from the time I signed never paid the price I signed up for. Then to make matters worse on my call with reference ***0, that I have signed for a postpaid acccount, and that my original contract was signed for over R900 as per ***. This is contravention to your own terms and conditions as well as the rules and schedules of the CGSO ( Consumer Goods and Services Ombudsman) as well as CPA (Consumer Protection Act). You basically sign up for a postpaid account even though the term MONTH-TO-MONTH prepaid as you pay before the use not after. Im now sitting with a bill of over R1500 because of rains unscrupolus terms and conditions. I have escalted this issue since november of last year (2024) and till date I have never recevied a call, I have never received an Email nor an SMS with feedback. I havent seen any company get away with this type of unscrupolus business in a very long time but its go time. You have within today to sort my account out or I will lay a serious charge at the CGSO and relevant legal bodies.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
02-03 December
16 - 17 December
24-27 December
I have paid for the month but was only activated for a few days. Then how is it possible if payments are to be done in advance for services a head. This is not the case as your agent on the last Ref # advised that I am postpaid. I have provided the information. I dont get why I have a bill if the service is not in use.
Please advise
02-03 December
16 - 17 December
24-27 December
I have paid for the month but was only activated for a few days. Then how is it possible if payments are to be done in advance for services a head. This is not the case as your agent on the last Ref # advised that I am postpaid. I have provided the information. I dont get why I have a bill if the service is not in use.
Please advise
Kindly note that you are billed upfront, as an upfront customer, you have to make payment in advance for the services you intend to use
The last payment we received was on the 2nd of December for December's invoice from the 1st of December until the 31st.
Drop us a message should you have any other questions.
Thanks,
rain.
Let the public see what nonsense you trying to sell me.
Kindly note that you are billed upfront, as an upfront customer, you have to make payment in advance for the services you intend to use
The last payment we received was on the 2nd of December for December's invoice from the 1st of December until the 31st.
Drop us a message should you have any other questions.
Thanks,
rain.
Let the public see what nonsense you trying to sell me.