RAIN IS FOR ****

I am extremely frustrated with the level of service I’ve received. Calls are dropped when agents are unable to assist, and no callbacks are ever provided. Additionally, agents are unable to give their names or locations, which raises serious concerns about accountability and professionalism.

I have repeatedly requested that my account be updated, yet this issue remains unresolved. Unauthorized debits are being made from my account on both the 25th and the 1st of each month, which is completely unacceptable.

I expect a proper response and a callback before the close of business today. I need clear guidance on what steps I should take next—continued silence is not acceptable.