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CV
Cobus V

1 reviews | Active since Dec 2011

20 Nov 2020, 15:05

Rain is falling down

I have been using rain uncapped 4G successfully for months and couldn’t believe all the negative comments etc as i had no issues. It was running as well as a fibre connection except a bit higher latency. Then all if the sudden nothing...no connection. Two weeks later and still nothing. Seems their network is collapsing or the network guys don’t have a clue of what they are doing. Really frustrating and aggravating as they will not refund data cost on another network nor fix the issue within a reasonable timeframe. Unacceptable in my opinion.

0
Replies (3)
Rain
Rain's reply20 Nov 2020, 20:17
Official
Hi Cobus

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline




CV
Cobus V's update24 Nov 2020, 07:32
Reviewer Update
So my internet is still off since 12 November. No indication of when it will be fixed. After spending near all my airtime (about 400min) trying to get answers i get the following from a supervisor “I cannot say when the problem will be resolved so either cancel or we credit your account” freaking unacceptable. Now I need to put my work and anything else requiring internet on hold and if no internet for another month then I need to phone to be credited once again but in the meantime I cannot do anything. Should probably not be surprised as the CEO has this poor attitude as well. Stay away from Rain.
CV
Cobus V's update26 Nov 2020, 15:46
Reviewer Update
Internet still down. No one contacted me. Ridiculous and unacceptable. Worst network ever. STAY AWAY FROM RAIN