KM
Kereng M
1 reviews | Active since Jul 2024
02 Dec 2024, 17:59
RAIN IS FAILING ITS LOYAL CUSTOMERS!
I have been a loyal Rain customer for over 5 years, but I am extremely unhappy with the service. On 1 December 2024, I called Rain to activate my data. A consultant told me that another department would call me back, but no one did.
After waiting 2 hours, I requested a callback and received a confirmation. Still, no one called. Four hours later, I tried again and got another confirmation, but still nothing. This morning, I requested again and received yet another confirmation, but STILL no response.
It is unacceptable and very upsetting that my sim was deactivated. I run a business and need my data to work. This poor service is highly disappointing!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Dec 2024, 19:49Hi Kereng K,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply02 Dec 2024, 19:49
Official
Hi Kereng K,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
KM
Kereng M's updateReviewer Update
02 Dec 2024, 23:23I am aware that my account was suspended due to outstanding payment. My frustration is not with the suspension itself but with the lack of communication and assistance. How am I supposed to “let you know if I am facing any issues” when my calls aren’t returned?
Is this how Rain treats customers with outstanding payments—by ignoring them? I tried multiple times to reach out, received confirmation of my requests, yet no one followed up to hear my concern. This is very disappointing service.
Improve your support for all customers, regardless of account status!
KM
Kereng M's update02 Dec 2024, 23:23
Reviewer Update
I am aware that my account was suspended due to outstanding payment. My frustration is not with the suspension itself but with the lack of communication and assistance. How am I supposed to “let you know if I am facing any issues” when my calls aren’t returned?
Is this how Rain treats customers with outstanding payments—by ignoring them? I tried multiple times to reach out, received confirmation of my requests, yet no one followed up to hear my concern. This is very disappointing service.
Improve your support for all customers, regardless of account status!
KM
Kereng M's updateReviewer Update
03 Dec 2024, 12:18I have been trying to set up a payment arrangement for the past 2 days, but no one has returned my calls. I don’t understand what is so difficult about following through on a callback request.
Your lack of response is frustrating and unprofessional. If you truly want to assist, I expect a prompt and reliable response this time.
Looking forward to an actual response this time.
KM
Kereng M's update03 Dec 2024, 12:18
Reviewer Update
I have been trying to set up a payment arrangement for the past 2 days, but no one has returned my calls. I don’t understand what is so difficult about following through on a callback request.
Your lack of response is frustrating and unprofessional. If you truly want to assist, I expect a prompt and reliable response this time.
Looking forward to an actual response this time.